UD Module's Policy and Legal
Policy changes periodically due to business need.
Suggest retaining copy for your records at the time
of purchase for applying to your purchase.
Purchase Terms (How to Purchase)
Most communication in negotiation for components will be handled electronically in writing via email. Purchases of Modules occurs on this website via secure form and secure credit card processing by Paypal. Purchases are not handled over the phone. In the rare circumstance a card is processed outside of the website expect a 25% handling fee to be associated with the transaction.
Our standard effort on shipping completely paid for package items is next business day. For example; item purchased on Monday will be shipped on Tuesday. This is our best effort and is not a guarantee, but rather our goal.
UD Module's goal is to provide quality components and solutions based on clarity and transparency of what's being offered. With that said we understand that things happen that warrant a need for customer service and exchange.
Items sold via the UD Module website and online store are exchange/replacement only unless otherwise stated, throughout the duration of the item's warranty. Please consult the product's description to identify the warranty term. Also consult with the warranty page to identify warranty terms for the type of item.
In the event of an incorrect part is received (error on our part), please make UD Module aware of the issue and we will request return at our expenses and ship out the correct replacement once the previous item is shown to be in transit.
Special order, one-off, or custom manufactured parts are not returnable for refund. This is any item that is not stocked and has to be ordered prior to shipment.
Paid Technical Support and Consultation services are non-refundable, regardless of usage or perceived value.
*** All exchange scenarios must be pre-authorized by emailing UD Module before return shipment.
Note: UD Module reserves the right to assess any restocking fee for all unauthorized returns, or customer initiated returns outside of an exchange. Situations involving disrespecful, impolite, or demanding communication by a customer suggesting a refund will be assessed the maximum restocking rate of 50% less any shipping expenses.
Unauthorized returns sent via a core return envelope will be issued only a core value refund.
Custom Calibrated Module Return & Refund Policy
UDModule provides accurate speedometer calibration via the DRAC/VSSB module and does this without error. Custom calibration modules are not eligble for exchange warranty due to potential calibration error when order details match vehicle configuration (gear and tire size). When a module is suspected as being inaccurate by means of a viewed speedometer error of 4 MPH or more at 60 MPH there is either a vehicle issue or an error in the details that the customer has provided UDModule to prepare a replacement module. Modules under warranty where the customer discovers themselves that the ordering details do not match the vehicle may request the exchange replacement or recalibration process. Recalibration due to order detail mis-match will be processed with a $20 handling fee plus return shipping costs invoiced separately. When the details of the vehicle match the order and there is an error the recommended remedy for this situation is to purchase Paid Troubleshooting services by clicking this text here and providing symptoms that allow the remote technician to guide you to finding the root cause.
If the results of the troubleshooting service determine that your gearing does not match (different than what was anticpated when ordered originally), the module will be requested to be returned to be recalibrated to match the new findings and will include shipping back to customer (as a courtesy).
Due to the age of the vehicles these modules service, vehicle abnormalities can cause speedometer reading issues which is out of the control of UDModule. Should the customer choose not to use paid troubleshooting services the following option exists.
Return Custom Calibrated module to UDModule for a partial refund. A 50% restocking fee will be assessed against refunded amount less any shipping costs associated with the order. Request for a return authorization in writing via email is mandatory and only untampered units will be considered during a 30-day period from purchase date. Return policy excludes modules labeled Custom Calibration sold as PZN Replacement, Missing Label, or purchased with Tech Support.
Refurbished and Remanufactured DRAC and VSSB Modules are sold with a C.O.R.E charge applied. The core charge is visible via the handling fee charged at checkout. C.O.R.E stands for Cash On Return Exchange, in current times it means it's a charge applied to a purchase that will be credited when the used item is returned. All cores must be returned to UD Module 30 Days after the tracking confirms receipt of the item you purchased. Cores returned after 30-days are not eligible for refund but still accepted.
Occasionally an order is accidentally placed, or product is purchased in duplicate but has not been prepared for shipment from UD Module. In this cancellation scenario UD Module has a 15% refund fee to cover transaction fees and accounting expenses. In the event that an order has been prepared for shipment (unit prepared and shipping label generated) the refund will be less a 50% restocking fee.
Right to Refuse Service Policy
UD values the "Golden Rule" in dealing with people and expects the same of customers.
Unfortunately, a small percentage of customers don't share this value; the following information applies.
UD Module reserves the right to refuse service to anyone. The typical reasons for refusual of services being disrespectful rude conduct, breaking policy, and fraud. Refusal of service due to rude communication and conduct requires no notice. Cancellation of a purchased product or service after or during rude negotiation for services will follow the cancellation policy. Other times a customer is told formally that services are not available to that customer. Once a business or individual has been told that they will not be provided services by UD Module or parent company this is permanent. Purchases made and caught prior to shipping will be refunded based on the transaction policy cancellation fee. Successful attempts to circumvent this request by purchases by others etc. will void all warranty service and product guarantees explicitly and is considered fraud. Purchases intentionally disputed by Paypal and Credit Card processors will also result in permanent loss of services from UD Module. We do not do business with individuals who attempt or participate in "Friendly Fraud", as this is theft. Posting negative feedback publically about products and services by UD Module will result in no future business with the source customer or individual. Mentions of involving an attorney, or Filing of lawsuits or letters from attorneys will also forfeit customer privileges. Communication at the mention of legal issues will cease except through certified letter.
If a customer and business cannot settle conflict themselves directly, they need not be doing business.
UD Module is not liable for damage to property from products or advice or information received from technical services. Products sold are the responsibility of the end user to install correctly and safely also in accordance with regulations. All products and items sold by UD Module and for sale on the UD Module website and online store fall under this stipulation. Any user that does not agree with these terms should immediately request return and refund based on the return policy listed above.
This website, images, video and "content" are the property of UD Module and Unique Diesel and are Copyrighted and cannot be redistributed. Product or technical documentation (either electronic or in print) may not be altered or redistributed. Failure to honor this will result in legal actions.