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UD Module - FAQ


What if I don't have my numbers off the module?

Modules with missing labels are handled differently. If the paper label or tag is missing from the module you need a replacement for you'll need to visit the following link to learn how we provide replacements.

Visit this page about missing label modules.

Do I have to have a Paypal account for purchase?

No, please select the Pay with a Debit/Credit Card after you select the Buy Now button on our website. This may also be in Grey text or say Guest.

When will I receive my module?

Our standard effort on shipping is next business day. For example; item purchased on Monday will be shipped on Tuesday. This is our best effort and is not a guarantee, but rather our goal. This applies for items shipped via Ground and Express shipping options.

If you are looking for the tracking information check your email for an email from Paypal indicating that your item has been shipped. Additionally if you paid via Paypal account you can check the transaction and it will show the tracking information.

How long do I have to return a core?

Cores have to be returned to UD module 30-Days from the date you received the replacement module in the mail. This 30-Day limit only applies for the refund of the core charge, modules are still accepted after 30 days.

I purchased a module and it wasn't the problem, can I return it?

UD Module expects that prerequsite troubleshooting occur before you select to purchase a remanufactured module. Modules are sold as replacement units and are intended to be used as a replacement and not a test device. The warranty on remanufactured modules is an exchange only warranty and no refunds are offered.

I need to exchange a module, how do I ship this to UD Module?

Your best option is to use a USPS Priority Mail Flat Rate Box for return, or Express Mail padded flat rate envelope if you need to exchange quickly. Use the return address on your package for sending to UD Module. Insure the pacakge for the amount you purchased the module for in the event it gets lost in the mail. Optionally: you can use the core return envelope that comes with your replacement module, keeping mind that this is not insured and if it is lost UD Module will no provide a replacement.


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