UD Module - CORE Charge & Old Module Return
Sending your used replaced module is simple in the USA, using our pre-labeled USPS core return envelope. Just enclose the module in the envelope and place
in your mailbox and USPS will pick this up, you can also drop off at any
USPS receiving box, and that's it. For international customers, please read statement about cores below.
What is a Core charge?
Refurbished and Re-manufactured DRAC and VSSB Modules are sold with a
C.O.R.E charge applied. C.O.R.E stands for Cash On Return Exchange, plainly it means a charge applied to a purchase that will be
credited when the replaced used item is returned. The core charge is applied to
the product to be added to cart for checkout. Refer to your receipt to
see core price applied to item. All cores must be returned to UD Module
30 Days after the tracking confirms receipt of the item you purchased. For
core credit processing the core received must match the item ordered and be in
good physical and re-buildable condition. Modules with broken cases or
connectors or circuit boards obviously corroded or water damaged or boards with
attempted repairs and soldering are ineligible for core credit. Ineligible
received cores will simply be discarded and no core credit issued nor will be
the item be able to be returned. Eligible core credits may take up to a week to be processed once received and the refund may
take a couple days after being processed before the credit it visible to your
original payment method. Refund credits must go to original payment
method (typically card), if that is not possible (for example with a
card cancellation) the refund can not be processed. Cores returned after
30-days are not eligible for refund but still accepted. Cores are not expected for international orders and a courtesy core pre-labeled
core envelope is only provided and an option for USA based customers.
Core Charge and International Orders
The primary customer base for this module product is for USA customers whose vehicles were USA production models. As a courtesy to USA customers a pre-labeled envelope is provided to assist in the return of the used replaced module (the core). This same courtesy cannot be used for customers outside of the USA due to restrictions in cost and documentation requirements. The shipping cost alone exceeds the value of the module core return. Knowing the module core will not be returned for international customers the amounts collected on orders is used towards our sourcing cores domestically.
Limitations
The core envelope process is only for the return of the replaced used module in the USA and cannot be used for any other return purposes. Use of the envelope for other than an actual core is strictly prohibited, usage is covered in policy and warranty terms.
