Contact UD Module Via Email
- Read Terms of Contact Below Form -
In General - All new Business emails will be answered within 24-hours during the work week.
We check and reply to email 5 days a week Monday through Friday 9am - 5pm Central Standard Time, as it's our preferred and necessary form of communication. We place a high priority on communication. If you don't receive a reply please check in your junk/spam email folder as sometimes our mail ends up there. Also you can re-submit if your email address was possibly incorrect and we can't reply as a result. If you have difficulties with getting in contact with us via email have someone else use email on your behalf.
About Business over the Phone:
Module purchases are handled 100% on this website via the forms and secure checkout. Phone orders cannot be handled because cards cannot be processed over the phone. All services are handled electronically in writing via email. We understand this is can be more challenging but is the way this has to operate. This is an internet business which means traditional phone is not possible.
No contact for these type of inquires:
Absoltely no pre-purchase troubleshooting or symptom inquires can be answered. Questions about troubleshooting or symptoms either pre-purchase or after a purchase will go un-answered by policy. Troubleshooting questions are only answered through our paid troubleshooting services.
Consulting questions for projects and adaptations must be handled via the consulting page and will not be anwered outside of the initial consulting purchase.
Frequently Asked (Shipping):
Is there express shipping? Currently, we only offer USPS Priority mail with is an in-between service in speed betweed express and traditional ground services offered by other providers.
When will items be shipped? The standard policy is next business day handling for shipping. If you order a module on Tuesday for example, it will be prepared and shipped on Wednesday.
Where is my tracking number? Paypal is the processor and handles the purchase, look for an email from Paypal that mentions your item has been shipped. This is where you will find your tracking number.
Please do not contact us asking for your tracking number. If it's been a week since you ordered and you can't find the tracking info for the item that hasn't arrived, then sure contact us.