In General
Customer Service emails answered within 24-hours, for customers that have made a purchase.
Sales emails requesting product and ordering assistance answered within 48-hours when applicable, please reference main drac page, faq, policy, warranty, and info on product pages on the website to assist with your product selection and purchase.
Customer service and sales replies will occur Monday-Friday 8-5PM Central Time Zone, excluding Wednesdays. Prompt email replies are a priority as it's our preferred and necessary form of communication. We place a high priority on communication. We will reply to inquires that are in need of customer services. If you send an inquiry for something that's addressed in policy, out of warranty, or other information already on the website we will not provide a reply. If you don't receive a reply for a business inquiry that is not covered by the previous statement, then please check in your junk/spam email folder as sometimes our mail ends up there. Also you can re-submit if your email address was possibly incorrect and we can't reply as a result. If you have difficulties with getting in contact with us via email have someone else use email on your behalf.
About Business over the Phone
Module purchases are handled 100% on this website via the store secure checkout. Phone orders cannot be handled because cards cannot be processed over the phone. All services are handled electronically in writing via email. We understand this can be more challenging but is the way this has to operate. This is an internet business which means traditional phone is not possible.
No contact for these type of inquires
Absolutely no pre-purchase troubleshooting or symptom inquires can be answered. Questions about troubleshooting or symptoms pre-purchase will go un-answered by policy. Troubleshooting questions post-purchase are only answered through our paid troubleshooting services.
Consulting questions for projects and adaptations must be handled via the consulting page and will not be answered outside of the initial consulting purchase.
See the FAQ page before contact
Please reference the Frequently Asked Questions page prior to contact at the page linked here. This can also be found on the sites navigation for Frequently Asked. If you cannot find the answer you are looking for then please continue with contact and we will address it.
